Service Management Team Leader

Location Canton of Zurich
Discipline: Permanent
Job type: Permanent
Salary: CHF 130,000 - 150,000
Contact name: Ashley Morton

Contact email: Ashley.Morton@SWISSTECHRecruitment.com
Published: 16 days ago

Your tasks and responsibilities
You are responsible for providing the contractually agreed SLA to our service customers
You ensure monthly internal and external reporting and controlling
You coordinate customer activities with his service managers and account management
You ensure that human resources are used economically
You ensure the flow of information within the team
You ensure up-to-date management and documentation of customer situations
You constantly develop the service processes and ensure their implementation and compliance
You will periodically take on the role of “Manager on Duty” (MoD)

Your specialist skills
Leadership experience in an IT environment
Experience in service management according to ITIL
Basic project management experience
Profound experience in the IT infrastructure environment
Entrepreneurial actions and thinking
Very good knowledge of Microsoft Office applications
Fluent German and very good English skills
negotiation skills
Business IT specialist HF / FH / University / Federal specialist certificate or equivalent training